Privacy Policy
1. Introduction
At mrbensir.com, we are committed to safeguarding your personal data and respecting your privacy. We recognize the importance of maintaining the confidentiality, integrity, and security of your personal information, and we are dedicated to handling it responsibly and in compliance with all applicable data protection and privacy laws, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”), where applicable.
2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to all personal data collected, processed, and maintained through the website mrbensir.com (the “Site”), including any related services, interactions, or communications. For the purposes of applicable data protection legislation, including the GDPR, the data controller responsible for your personal information is mrbensir.com. References to “we,” “us,” or “our” in this Policy refer to the operator of mrbensir.com.
If you have any questions regarding this Policy or how we use your personal data, you may contact us at [email protected].
3. Categories of Data We Process
We may process the following categories of personal data, depending on your interactions with the Site:
a. Usage Data
Information about how you access and interact with the Site, including browser type, IP address, device identifiers, operating system, browsing sessions, referral URLs, access timestamps, viewed pages, and geographic location data.
b. Account Data
Information that you provide when you create an account or register on mrbensir.com, such as your full name, email address, billing and shipping address, and telephone number.
c. Profile Data
Details tied to your preferences and activities, including product interests, purchase history, wish lists, saved settings, and behavioral interactions within the Site.
d. Communication Data
Records of your communications with us, such as customer service inquiries, support tickets, feedback submissions, and historic email correspondence.
e. Technical Data
Device-related data such as mobile platform, model, hardware version, system language, peripheral device information, and other technical configurations.
f. Transaction Data
Payment and order information, including products ordered, purchase value, payment method, shipping information, billing retrieval, and fulfillment status. Sensitive financial details are processed through secure third-party payment providers and are not stored directly on our servers.
g. Preference Data
Data reflecting your consent to marketing communications, advertising preferences, subscription status, survey responses, and choice of newsletter or updates.
4. Legal Bases for Processing Personal Data
We rely on the following lawful bases to collect and use your personal data:
– Consent: Where required by law, we will obtain your explicit consent for processing your personal data, particularly for marketing and optional cookies.
– Contractual Necessity: We process your data to carry out our obligations under a contract with you, including order fulfillment or account management.
– Legitimate Interests: We may process data for our legitimate business interests, such as fraud prevention, service improvement, securing the Site, and marketing, provided such interests do not override your rights.
– Legal Obligation: In certain instances, we are required by law to retain or disclose personal data, for example, for tax or auditing purposes.
5. Your Rights
Under applicable data protection laws, you may have the following rights:
– Right of Access: Request information about the personal data we hold about you and how it is processed.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal information, subject to certain legal exceptions.
– Right to Restriction: Ask us to suspend the processing of your data under specified conditions.
– Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
– Right to Object: Object to processing of data for direct marketing or on grounds relating to your particular situation.
– Rights under CCPA: California residents may also request disclosure of specific categories of data collected, opt out of the sale of personal information, or request deletion as permitted under CCPA.
To exercise these rights, please contact us at [email protected]. We may need to verify your identity before fulfilling your request.
6. Security Measures
We implement robust technical and organizational measures to protect your personal data. These include:
– Data encryption using industry-standard protocols
– Access control systems and authentication safeguards
– Routine backups and recovery testing
– Secure processing and storage environments
– Staff training and confidentiality agreements
– Monitoring and auditing of data access
While no system is entirely immune to attacks, these safeguards help us to mitigate risks and maintain your trust.
7. International Data Transfers
Your data may be transferred and processed outside of your country of residence, including to countries that may not offer the same level of data protection laws as your jurisdiction. When we transfer your data internationally, including to service providers or affiliates outside the European Economic Area (EEA), we use Standard Contractual Clauses and impose appropriate safeguards to ensure your data remains protected in accordance with GDPR and other applicable regulations.
8. Data Retention
We retain personal data only for as long as necessary for the purposes it was collected, or as required to fulfill legal or contractual obligations. Specific retention periods include:
– Account Data: Retained while the account remains active, and up to 30 days post-deletion request.
– Transaction Data: Retained for up to 7 years to comply with financial reporting and legal obligations.
– Communication Data: Retained for up to 2 years for customer service and support recordkeeping.
– Technical and Usage Data: Retained for no more than 18 months for analytics and diagnostic purposes.
– Marketing and Preference Data: Retained until you withdraw consent or opt-out of communications.
9. Cookie Policy
mrbensir.com uses cookies and similar tracking technologies to enhance user experience, personalize content, and analyze site usage. The types of cookies we utilize include:
– Essential Cookies: Necessary for the operation of the website and enabling basic functions such as secure login and shopping cart management.
– Functional Cookies: Remember user choices and preferences to improve performance and user experience.
– Analytics Cookies: Collect aggregated information for statistical purposes. We use tools such as Google Analytics to understand how users interact with our Site.
– Performance Cookies: Measure the efficiency of our website and help us identify areas for enhancement.
You may manage or disable cookies through your browser settings. Please note that disabling essential cookies may impair certain functionalities of the Site.
10. Cookie Management and Compliance with GDPR & CCPA
We offer users the opportunity to manage cookie preferences via a pop-up consent banner upon their first visit. Our Site provides opt-in consent for non-essential cookies in accordance with GDPR. For California users, we provide a “Do Not Sell or Share My Personal Information” option in compliance with CCPA.
You may also adjust cookie settings and tracking permissions in the “Cookie Settings” section available in the Site footer or within your account dashboard. Consent can be revoked at any time.
11. Protection of Minors
mrbensir.com is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we discover that such information has been provided to us without verified parental consent, we will promptly delete it. If you become aware that a minor has provided us with personally identifiable information, please contact us at [email protected].
12. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time to reflect changes in legal, regulatory, or operational requirements. Where significant changes are made, we will notify users via the Site interface, email communications, or by other appropriate means. Continued use of mrbensir.com following such updates constitutes your acknowledgment and acceptance of the revised terms.
13. Contact Us
If you have concerns, questions, or requests related to this Privacy Policy or your personal data, you may contact us at:
Email: [email protected]
Website: https://mrbensir.com
We are committed to full compliance with applicable data protection regulations and to resolving any issues or complaints swiftly and transparently.
